Returns & Support
Need to send something back? We’re here to help you find the next step.
Request a return- 30 daysRequest a return within 30 days of delivery.
- Unused itemsItems must be unused and in their original condition.
- Return shippingCustomers cover the cost of return shipping.
How to return your order
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Send your request
Use the form below within 30 days of receiving your order. Include your order number, the item you’d like to return and the reason.
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Wait for instructions
We’ll review your request and send the return instructions and destination. Please wait for authorization before shipping anything back.
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Pack and send it back
Pack the unused item securely, including the pieces and accessories being returned. Keep your tracking number until your return is complete.
The details
Return eligibility
You can request a return within 30 days after delivery. Items must be unused and in their original condition. Please include your order number so we can locate your purchase.
Return shipping
Return shipping costs are your responsibility. We recommend a tracked shipping service and secure packaging. The return destination will be provided after your request is approved.
Refunds
Once we receive and inspect your return, we’ll let you know whether your refund has been approved. Approved refunds are issued to your original payment method. Your bank or payment provider may need additional time to post the refund.
Damaged, defective or incorrect items
If an item arrives damaged, defective or different from what you ordered, contact us using the form below. Include your order number and describe the issue. Keep the item and packaging, along with any photos, so we can help review what happened.
A few common questions
When does the 30-day window start?
The return request window starts on the day your order is delivered. Send your request within 30 days of that date.
Can I return cookware I’ve used?
Standard returns are for unused items in their original condition. If you have a concern about a defect, tell us what happened using the form below so we can review it separately.
Is return shipping free?
No. Customers cover return shipping costs. If your delivery arrived damaged, defective or incorrect, contact us first so we can review the issue and provide the appropriate instructions.
Where should I send my return?
We’ll provide the return destination and instructions after reviewing your request. Please don’t send items to an address on the original parcel or to a supplier without authorization.
Can I return part of an order?
Tell us which items you’d like to return. If you purchased a set or bundle, we’ll confirm what needs to be included before you ship it back.
What happens after I submit the form?
Your request goes to the ORIA support team. We’ll review your order details and reply by email with the next steps.
Let’s take care of it.
Send us the details and we’ll help with the next steps.
Have your order number ready. You’ll find it in your order confirmation email.
Submitting a request does not authorize a return. Please wait for our instructions before shipping your item.